Privacy Policy

CuiGlow ("we", "our", "us") is a home visit makeup artistry practice based at No. 214, Chongde Road Sec. 1, Beitun District, Taichung 406, Taiwan. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us about our services.

By using our website or enquiring about a booking, you acknowledge that you have read and understood this policy. If you have questions, please contact us at [email protected].

1. Information We Collect

We collect personal information in the following ways:

• Contact form submissions: Name, email address, phone number (optional), and any message content you provide.
• Direct communications: Information you share via email, phone, or message when making or enquiring about a booking.
• Session-related information: Skin type, sensitivities, or preferences shared during pre-session consultations — collected only with your knowledge and only to provide the service.
• Website analytics: Anonymous or pseudonymous data about how the website is used, collected through cookies and analytics tools where you have consented.

2. How We Use Your Information

• To respond to your enquiry and arrange bookings.
• To provide the makeup service, including pre-session consultation and session delivery.
• To contact you with information relevant to your booking (confirmation, timing, changes).
• To improve our service based on aggregated, anonymised usage data.
• To comply with legal obligations under Taiwanese law.

We do not use your information for unsolicited marketing. We will not contact you for promotional purposes unless you have expressed interest in receiving updates.

3. Legal Basis for Processing

We process your information on the following bases:

• Contract performance: To arrange and deliver the makeup session you have booked.
• Legitimate interest: To respond to enquiries and manage our business communications.
• Consent: For optional cookies and any analytical data collection where consent is requested.

4. Data Retention

Booking and contact records are retained for up to 24 months after the session date or last communication. Session-specific notes (skin type, preferences) are held only as long as needed to provide the service and are not retained beyond 12 months unless you are a returning client who requests continuity. You may request deletion at any time.

5. Data Sharing

We do not sell your personal information. We may share limited data with the following categories of third parties only as necessary:

• Email or messaging platforms used to communicate with you.
• Analytics providers where you have consented to analytics cookies (e.g. Google Analytics).
• Legal authorities where required by Taiwanese law.

6. Data Protection Measures

Client information is stored on secured systems with access limited to the CuiGlow team. Communications are conducted over encrypted channels where possible. Physical session notes are kept confidentially and securely. We review our data handling practices regularly to maintain appropriate standards.

7. Cookies

Our website uses essential cookies required for basic functionality, and optional cookies for analytics and preference management. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Your Rights Under Taiwanese Law

Under Taiwan's Personal Data Protection Act (PDPA), you have the following rights:

• The right to access personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data.
• The right to restrict or object to how we use your data.
• The right to withdraw consent at any time (for consent-based processing).

To exercise any of these rights, contact us at [email protected]. We will respond within 15 business days.

9. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently received information from a minor, please contact us so we can delete it.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or requests:

• Email: [email protected]
• Address: CuiGlow, No. 214, Chongde Road Sec. 1, Beitun District, Taichung 406, Taiwan
• Phone: +886 4 2594 8371